Responsibilities:

• • Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty.
• • Identify and manage potential customer issues, and work to resolve them in a timely and effective manner.
• • Collaborate with cross-functional teams to drive product adoption and ensure successful outcomes for customers.
• • Conduct regular check-ins and assessments to understand customer needs and proactively address any potential roadblock.
• • Collect and analyze customer feedback to inform product improvements and drive customer success initiatives.
• • Meet or exceed customer renewal and upsell targets.
• • Stay up to date on industry trends and developments to ensure that customers are receiving the best possible service and support.

Requirements:

• • Strong communication, interpersonal, and presentation skills.
• • Ability to work independently and effectively manage multiple priorities.
• • Ability to effectively analyze and report on customer data.
• • Required Candidate profile.
• • Excellent English, Kannada communication. Hindi will be a plus.
• • Great listening, written, and verbal communication skills.
• • Positive solution-oriented attitude.